We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.
What you will be doing
- Consulting with IT managers and other departments as required
- Providing IT assistance to staff like installing and configuring computer hardware, software, systems, networks, printers, and scanners etc.
- Responding and resolving in a timely manner to service issues and requests
- Monitoring and maintaining hardware, software, and system performance metrics
- Updating computer software as well as upgrading hardware and systems
- Ensuring system security
- Documenting processes and performing diagnostic tests
- Keeping track of technological advancements and trends in IT support
- Implement applications and software upgrades and troubleshoot any performance issues
- Setting up accounts for new users in MS Office 365
- Train employees in using software and hardware, and provide technical support when needed
- Support the roll-out of new applications
- Set up new users’ accounts and profiles and deal with password issues
What must-have skills we are looking for
- Minimum Bachelor’s degree in Computer Science or a related field
- Experience with MS Intunes end-point management solution
- In depth knowledge of Windows 10, Mac OS and Microsoft Office 365
- Previous working experience in IT support for minimum 4 year(s)
- Strong troubleshooting and critical thinking skills
- Knowledge of database maintenance and system security
- Ability to maintain confidentiality of company information
- The ability to prioritise your workload
- Attention to detail
- Problem-solving attitude
- Collaborative team spirit
- Excellent verbal communication skills
- Good interpersonal skills
What we expect good to have
- Proficiency in IT helpdesk software, such as Jira Service Management
- Experience in documenting processes and monitoring performance metrics
Who are we?
We are a team QTians.
QualTech provides solutions in a prequalification and ecommerce industry to various clients across the globe and have served over more than 20+ clients so far in various countires. 
We are a highly motivated team of people who thrive to make a difference in prequal and ecommerce industry.We are serious about delivering value to our customers, and our development process shows it.
We arrange ourselves into vertically integrated product teams who own the entire product experience from conception and design all the way through implementation and delivery to a customer.
What do we offer you?
We believe in working closely and bringing the best out in each other. We’re a fun, supportive, and creative group of individuals. We’ll offer you:
- A competitive salary.
- Work from home / office. Choice is yours!
- Medical Insurance
- Term Insurance
- An opportunity to learn and grow in a fast-growing team of adept team of individuals.
- We don’t micro-manage. Manage your own time as you see fit.
- Work on the latest technologies. Very close to the pulse of the newest technologies.
- Flexible work environment.
- Fun atmosphere.
- Challenging tasks – Equip yourself by tackling new challenges.
- We promote entrepreneurial thinking and action. At QualTech, it is a career, not a job!
- Learn something new every day – Grow your career with bright possibilities.
- Fitness Motivators – we take fitness quite seriously; join us in our fitness journey.
Sounds like a good fit?
Want to apply for this position? Just fill in the form on this page or email your resume at peopleops@qualtech.biz. We look forward to hearing from you.
The hiring process
- Fill up the form on this page OR email your resume at peopleops@qualtech.biz
- A couple of quick emails and voice call with HR
- Interview with the Technical Team
- Final HR round
- A formal job offer
We look forward to hearing from you! 